Get Help and Advice

The MK Homelessness Partnership (MKHP) is not a frontline emergency support provider. However, there are many organisations who are and operate in Milton Keynes.

We are in the process of developing a directory of all services across Milton Keynes, which will be available early Spring 2021. If you are a professional/service provider and would like your service to appear in the directory then please contact our Project Officer projects@mkhp.co.uk or telephone us on 01908 382368.

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Do you, or someone you know need help now?

If you need help or know someone who does, please look at the services, emergency helplines and advice details that follow to get the help that you need.

MKHP defines homelessness as anyone who might be in temporary or emergency accommodation, sofa surfers or rough sleepers. This could include people fleeing domestic violence, those leaving hospital or prison with nowhere to go. These are just examples. However you have found yourself in the situation you are in, please contact one of the organisations listed below to get the help you need.

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Sleeping rough

Rough Sleeper Partnership: If you are sleeping rough or are concerned about someone sleeping rough in Milton Keynes you can email the MK Rough Sleeper Partnership on info@roughsleeperpartnership.co.uk

Milton Keynes Council (MKC) is working with Smart Services to provide the help needed through the Rough Sleeper Partnership.

Street link: If you are sleeping rough or know someone who is, you can also visit StreetLink or call them on 0300 500 0914. Street link is a 24hour service. Street link will take your details and pass them to the services in Milton Keynes Council that can help.

Street Link is not an emergency service, so if you or the person you are concerned about needs urgent medical assistance, or is immediate danger, then call 999.

MK Council: You can also contact MK Council directly as follows:

Council Housing Services – 01908 252937 (normal office hours)

Housing Options Service – 01908 253481 (normal office hours)

MK Council out of hours emergency – 01908 226699

MK Council Homeless Prevention Team – 01908 253481

Over the winter months, there is additional help for verified rough sleepers including offers of emergency accommodation, so please ask for help and use the contact numbers provided.

See ‘other organisations and helplines’ too.

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Homeless or at risk of homelessness

A person is threatened with homelessness if they:

  • are likely to become homeless in 56 days
  • have received a valid notice to quit (S21 notice)
  • have received a notice that their landlord requires possession of accommodation (NOSP) which expires within 56 days

If you are or might be homeless you can contact Milton Keynes Council offices as follows:

Council Housing Services – 01908 252937 (normal office hours)

Housing Options Service – 01908 253481 (normal office hours)

MK Council out of hours emergency – 01908 226699

MK Council Homeless Prevention Team – 01908 253481

Immigration Controls: If you are subject to immigration control, then more information will be needed by Milton Keynes Council to see what type of help they can give. Please call the numbers above for help and see information in the ‘other organisations’ section below.

Becoming Homeless today? If there is a possibility you might, or you definitely will become homeless today and have no-where to stay then you should contact MK Council on the numbers above or visit the StreetLink website. You can also call StreetLink on 0300 500 0914. Street link is a 24 hour service. Street link will take some information from you and pass it on to the services in MK Council that can help you.

Street Link is not an emergency service, so if you or the person you are concerned about needs urgent medical assistance, or is immediate danger, then call 999. For non emergency reports call 101.

See ‘other organisations and helplines’ too.

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Homeless due to violence or abuse

If you're homeless or threatened with homelessness as a result of violence or abuse, there is help available.

If you're at immediate risk of violence, call 999. If its not an emergency but you still need help, then call 101.

If you can’t stay in your accommodation and Milton Keynes Council services are closed, you should contact MKCs out of hours service.

Council Housing Services – 01908 252937 (normal office hours)

Housing Options Service – 01908 253481 (normal office hours)

MK Council out of hours emergency – 01908 226699

MK Council Homeless Prevention Team – 01908 253481

Other help might be available through MKAct. If you need emergency, temporary accommodation, call MKAct on 0344 375 4307 (Mon-Fri 9 to 5) or contact MK-Act Crisis Intervention. Remember you can also contact MK Council Housing Options Team on the numbers above.

See ‘other organisations and helplines’ too.

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Other Organisations who can help

Winter Night Shelter Milton Keynes

Due to Covid-19 the Winter Night Shelter Milton Keynes (WNSMK) will be operating differently during winter 2020-21. The WNSMK will primarily be focused on providing daytime support services from Unity Park Station (the Old Bus Station on Elder Gate) from mid-November 2020 to the end of March 2021.

Normal services at the WNSMK include:

  • Welfare support for rough sleepers including help with benefits and finding accommodation
  • Food and support via daytime Community Clubs
  • Showers and laundry facilities
  • Access to other support services such as therapy, counselling and life skills
  • Pathways to employment

Welfare Support: An initial referral (or self-referral) should be made to the welfare team: Welfare phone no: 07549 609427

Email: welfare@winternightsheltermk.com

The welfare team are available Monday to Friday on the days and times listed below. Please note the change in hours over the Christmas period. Welfare support is available by phone and/or email only at present.

Due to the current COVID-19 restrictions, from Monday 21st December 2020, access to UPS/WNSMK will be for Welfare appointments and showers/washing only. Food to takeaway will be provided rather than the normal on-site meals. Food will be served from the North entrance (carpark side).

Food & Welfare at UPS/WNS: Opening Hours from 21 December 2020: (Note: includes Tier 4 adjustments) Due to the continued impact of COVID-19 on operations changes have been made to food provision and welfare support. All welfare support will be carried out remotely on the days show. Contact via email and/or telephone only. Food provision days have been revised from Monday 28th December. (Updated 29.12.20)

Monday 21st Dec (10am-2pm) - welfare & takeaway food

Tuesday 22nd Dec (10am-2pm) - welfare & takeaway food

Wednesday 23rd Dec (10am-2pm) - welfare & takeaway food

Thursday 24th Dec (10am - 2pm) - welfare & takeaway food

Friday 25th Dec (12-4.30pm) - takeaway Christmas dinner

Sat 26th to Mon 28 December - closed

Tuesday 29th Dec (10am - 2pm) - welfare only (remote)

Wednesday 30th Dec (10am - 2pm) - welfare (remote) & takeaway food

Thursday 31st Dec (10am - 2pm) - welfare only (remote)

Friday 1st to Sun 3rd January 2021 - closed

From Monday 4th January 2021 onwards and until further notice, the times UPS/WNS services are available are as follows:

Monday to Friday only (10am-2pm) - welfare and takeaway food. Please note that this is under regular review to manage the continued impact of COVID-19 on services.

MK Act

Supporting people experiencing or at risk of domestic violence. If you need emergency, temporary accommodation, call MKAct on 0344 375 4307 (Mon-Fri 9 to 5) or contact MK-Act Crisis Intervention. Remember you can also contact MK Council Housing Options Team on the numbers above.

Sanctuary Hosting

Sanctuary Hosting matches destitute asylum seekers, refugees and vulnerable migrants to people in the Milton Keynes community with spare rooms. You can contact them by telephone 07818 555986 or email info@sanctuaryhosting.org

ARC MK

ARC Milton Keynes offer free, confidential addiction services for all adult residents in MK. It’s a partnership between the Central and North West London NHS Foundation Trust (CNWL) and We Are With You (formerly called Addaction). Any health or social care professional can make a referral. You can also self-refer to the service in person or contact ARCMK by phone 01908 250730 or by email: cnwl.arc-mk@nhs.net The service is open 9am to 5pm Monday to Friday.

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Helplines and Emergency Numbers

Police

  • In an emergency, always call 999
  • For non-emergency reports, call 101

National Domestic Violence Helpline

  • The National Domestic Violence Helpline operates 24 hours a day on freephone 0808 2000 247. The helpline can provide details of refuge accommodation across the UK and services in your local area.

Samaritans

  • If you need someone to talk to the Samaritans are available any time, day or night. Whatever you, or someone you are concerned about are going through, calls can be made to the Samaritans FREE of charge. Your number is not displayed to the person and the service is confidential. Call 116 123
  • You may prefer to email. The response time for email is 24 hours. The email address is jo@samaritans.org